In the 'Who we are' section, you can read a bit about our story. If we end up working together, you'll probably learn much more about us than what's written here. This isn't about telling our whole life story on a website :)

We're not a real estate agency—in fact, Airbnb uses the term Co-Host to describe this role. Unlike a real estate agency or other professionals who might ask for exclusivity, or a minimum number of days per year for your property, we don't ask you for any of that, and we certainly don't list your property under our own profile, making it look like we're the sole manager of that home.

We work through your own Airbnb profile—that is, we help you register and sign up on the platform, and we act on your behalf. Everything we do is recorded on your profile, and if the day comes when you want to take over your property directly, or have your cousin from the village do it, you're free to do so at any time, and all the reviews, messages, etc. will remain on your profile. What's more, you collect 100% of the bookings and we invoice you for our services at the end of each month. If for any reason you'd prefer we did it differently, we can arrange that too.

Our goal is for you to earn as much as possible from your property, but we don't do it at any cost, with just any property, or with just any owner. We need to feel comfortable, see your house to check that it meets our quality criteria, and get to know each other. You'll probably need to make a small initial investment to get it ready and working at its best; and once it's ready, we'll prepare it for a photo session with the best photographer in the Pyrenees. Our photos show your property exactly as it is—we don't want wide-angle lenses or Photoshop retouching. What we're after is for guests to see the photos and realistically picture what their holiday in your home will be like.

Mainly, we operate where we have our own properties—currently in Valle del Aragón (Jaca, Castiello, Villanúa, Canfranc, Candanchú and Astún), Valle de Tena (Biescas, Escarrilla, Panticosa, Sallent, Formigal, etc.), Oros Alto and Sabiñánigo. But we keep growing, and since we manage not only tourist properties but also short and mid-term stays, we're reaching more and more towns and building more synergies.

Clear numbers. We charge 27,5% of the net amount you receive, plus the cleaning and laundry service.

Example: A guest books an apartment on Airbnb with a rate of 250 euros / night and 75 euros for cleaning. The booking is for 5 nights.

> BREAKDOWN OF WHAT THE GUEST PAYS

250,00 € x 5 nights = 1.250€
Cleaning costs = 75,00€
Total € = 1.325€

> SETTLEMENT FOR THE OWNER

250,00 € x 5 nights = 1.250 €

Cleaning costs (charged to the guest) = 75,00 €

Platform commission (Airbnb approx. 15,5% + VAT 21% = - 248,50 €

Net base calculation = 1.001,5 €

Norvink management (27,5% commission on net base) = - 275,41 €

Associated taxes (21% VAT on management) = - 57,84 €

Total Norvink services (management + VAT) = 333,25 €

Deduction of cleaning costs (carried out by our team): - 75,00 €

Final net amount received by the owner = 668,25 €

> DISTRIBUTION SUMMARY

• Owner: 668,25 €
• Airbnb (platform): 248,50 €
• Norvink (management): 333,25 €
• Cleaning and services: 75,00 €
  

It's important to note that these amounts include the VAT paid to Norvink. This tax is settled with the Spanish tax authorities and, under current regulations, can be fully deducted by the owner in their income tax return as an expense necessary for generating income.

Of course. The house is yours and will remain so, even though we take care of managing it. We'll give you the tools you need to see existing bookings and rates across the whole calendar. You can block off the dates you need whenever you want. Your castle will always be your refuge whenever you need it!

Most of the time, guests can do what's known as self check-in. They pick up their keys from fixed or mobile lockboxes that we have in place, and we're always attentive and available on arrival and departure days. Some properties require an in-person key handover; if that's your case, we can manage it in different ways.

Mainly, yes, because it's the best platform for screening guests, but we also use Booking to fill in additional reservations. This is where our tech-savvy side comes out, and we do some interesting things to help increase bookings and attract the best guests.

Of course. You're the owner of the account and you're the one in charge :) You'll keep full access to your account and will be able to review the entire communication process with guests, pricing, bookings, etc.

No, whenever you want, just let us know and we'll wrap things up. That said, if you can give us a bit of notice, we'd really appreciate it.

Yes, there's usually a small setup cost. It includes:

• Listing setup and optimization (copy, positioning and initial pricing).
• Professional photo shoot and finishing touches.
• Coordination of initial cleaning and quality checklist.
• Purchase of bed linen and towels under the Norvink Standard to ensure comfort and consistent reviews.

In practice, many owners recover this investment within 3–4 bookings, depending on the season and demand in the area.

We take care of all the bureaucratic procedures and legal requirements needed to ensure your property complies with local regulations and is ready to welcome tourists.

From gathering the required documentation to submitting the application to the relevant authorities, our team handles every step of the process. We make sure every detail is in order.

We also provide personalized advice to ensure you fully understand the legal and tax obligations associated with tourist rentals. Our mission is to smooth the path toward the success of your Tourist Rental Property, giving you peace of mind and confidence at every stage of the registration process.

It's not a complicated process, but it does take time and requires hiring an architect to issue the suitability certificate. Depending on the size of your property, you'll need to invest between 250 and 500 euros in this process.

No and yes :). We're not renovators ourselves, but we work with the best renovation teams in the Pyrenees to meet budgets and deadlines. This isn't easy :)

We don't carry out full renovations—that is, if you have a Borda and want a complete renovation, or you've bought a building, a village house or an apartment that needs to be gutted and rebuilt from scratch, we can't help you there.

However, if you have a renovation budget under 20K—because you need to paint, change windows, do a bathroom, change the kitchen, furnish and decorate, or simply give your property a new style to make it more attractive and welcoming for guests, known as Home Staging—and we're going to manage your property, then yes, we can help you :)