Terms and conditions

Booking terms and conditions

By continuing with the booking, you accept the terms and conditions set out below, as well as the complete contracting conditions in the Booking Conditions document.

Payment conditions

1. Full payment of the booking is required within the timeframe and in the manner indicated when making the reservation.
   
   
2. A cleaning fee will be applied to all stays, in the amount indicated when making the reservation.
   
   

3. The security deposit will be the amount indicated in the listing and in the booking details.

   
   

   Because access to the accommodation is via electronic lock and unassisted check-in, the deposit amount must be paid before arrival, following the instructions that Norvink will provide by email.

   This amount does not constitute an additional charge, but rather a temporary guarantee that is automatically released after the property inspection.

   
   

   Once it has been verified that everything is in good condition, the deposit is refunded in full within a maximum of 7 calendar days.

   
   

   If any issues are detected, the guest will be notified before any partial withholding is made.

   
   

Rental rules

1. Check-in is from 5:00 PM with remote assistance from our team (no staff waiting at the property). From midnight, access is 100% self-service via 24-hour self check-in.
   
   
2. The check-out deadline is 11:00 AM.
   
   
3. Early check-ins or late check-outs are subject to availability and must be authorized by the key manager.
   
   
4. Smoking is strictly prohibited inside the accommodations, as is bringing pets to properties where this is indicated as not allowed.
   
   
5. The accommodations have a crib and a high chair available upon request, which may incur additional costs.
   
   
6. Parties and events are not allowed.
   
   
7. Bookings for groups of young people under 18 years of age are not allowed.
   
   
8. Accommodating people who have not been registered on the check-in day is not allowed.
   
   

Other

1. All accommodations are equipped with sheets and towels, as well as soap, shower gel, shampoo and toilet paper. Once these run out, the company will not be responsible for replenishing them, and it will be up to the guest to purchase more if they wish.
   
   
2. Utilities are included in the rental price unless otherwise indicated in the booking and provided they are used responsibly.
   
   
3. The accommodations have a crib and a high chair available upon request, which may incur additional costs.
   
   
4. It is important to pay attention to parking areas, nearby recycling points, and to lock the accommodations, especially when unoccupied.
   
   
5. You have paid an extra cleaning fee, so we will take care of the final cleaning and disinfection of the accommodation. However, it is mandatory to leave the house free of rubbish, the dishes clean and put away, and the house in the same order as it was found. You will find utensils and cleaning products in the house to use during your stay. Failure to comply with this rule may result in the withholding of the deposit.
   
   
6. If the rented property allows pets, pets may not get on beds or sofas, nor may they be left alone without supervision in the accommodation.
   
   
7. It is the guest's responsibility to comply with the accommodation's rules, the community's rules and the regulations of each locality.
   
   
8. Complaint forms are available to guests and must be requested through the contact form.
   
   

Cancellation Policy

The cancellation policy set for the accommodation is as follows: You can cancel with a right to a refund up to 60 days before check-in. Therefore: We will refund the full amount transferred as a reservation for the property, including the deposit. After these 60 days, no refund is possible.